In short, Transfluent is a unique combination of technical know-how and translation expertise. Transfluent excels especially in two areas: speed and convenience. When comparing Transfluent to traditional translation companies, we typically get the job done within minutes to hours, while traditional providers spend anywhere from several days to weeks for the same tasks. We do this because of better tools and much smarter resource management, without sacrificing the quality of the work.

Transfluent offers a convenient online user interface for placing orders. Our customers upload documents they need translated, any time that is convenient for them. They get an instant quote, and upon accepting the quote, the work kicks off right away. Through the online system, the customers can follow progress in real-time, send messages to the translators and access the history of their past translations.

Everything is self-serve, but we have customer service available too. Ninety-nine percent of the time customers prefer to help themselves, knowing that if they ever need help, we are always available. This creates an extremely scalable system that can handle a large number of customers with minimal overhead, while still providing a fantastic customer experience.

In fact, the combination of speed and quality is not only serving existing translation needs better, it is opening new markets where translation was previously not considered possible. A great example of this is our solution to translate customer support messages—instead of hiring a team of customer service representatives who speak dozens of languages, you can now have a team of English-speaking customer service agents responding to customers in virtually all the world’s languages.

Previously, many companies only offered customer service in a handful of languages, but with the help of Transfluent they are now able to serve anyone, in any language, without having to prepare for it beforehand.