Complaint process

You submit your complaint electronically or postally.

We will confirm receipt of the complaint within 2 business days of its arrival.

We will then verify that the complaint is complete and request any additional information necessary for proper processing. In particular, we will verify that the complaint contains all the relevant information and that any necessary supporting documents have been provided. We will contact you, if any documents are missing.

If the complaint is complete, we will inform you whether your complaint is admissible within 10 business days of receipt.

If the complaint is admissible, the complaint procedure will be completed within a reasonable period of time (fewer than 30 business days).

Initially, the responsibility for processing complaints will lie with Invesdor’s customer service and its employees. They will pass on the complaints to the relevant specialist department if necessary and will name the responsible department and processing person who will be available for any questions. Additionally, you will be informed of the maximum processing time and deadlines described above.