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Complaint procedure

Invesdor has a complaint management system that gives you the opportunity to submit complaints easily and in a targeted manner in accordance with legal requirements. The complaint management process includes effective and transparent procedures for the prompt, fair and uniform handling of customer complaints. Please use the complaint form provided below to submit your complaint. You can send the complaint electronically to the contact listed below, or alternatively a postal submission of the complaint is also possible.

Content for customers

  1. Complaint process
  2. Complaint form

Complaint process

You submit your complaint electronically or postally.

We will confirm receipt of the complaint within 2 business days of its arrival.

We will then verify that the complaint is complete and request any additional information necessary for proper processing. In particular, we will verify that the complaint contains all the relevant information and that any necessary supporting documents have been provided. We will contact you, if any documents are missing.

If the complaint is complete, we will inform you whether your complaint is admissible within 10 business days of receipt.

If the complaint is admissible, the complaint procedure will be completed within a reasonable period of time (fewer than 30 business days).

Initially, the responsibility for processing complaints will lie with Invesdor’s customer service and its employees. They will pass on the complaints to the relevant specialist department if necessary and will name the responsible department and processing person who will be available for any questions. Additionally, you will be informed of the maximum processing time and deadlines described above.

Complaint form

Download complaint form

Send via email to:

Send postally to: 
Invesdor INV AG
Joachimsthaler Str. 30
10719 Berlin

Do you have any further questions?

Get in touch


Give us a call or send us a message:
Phone: +49 30 364 285 707

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Your contact person

Marko Müller

Senior Customer Success Manager


Your contact person

Sebastian Kutschker

Customer Support